FAQ

What does “ski rental delivery” actually mean?

Black Tie Ski Rentals is a full service mobile ski and snowboard shop. After taking your reservation we pack up all your equipment and bring it to where ever you are staying. Our professional rental technicians will then outfit you and your party in the comfort of your living room.

Do I have to pay for delivery?

No–the delivery, custom fitting, pick up and outstanding customer service are free!

What hours are you open?

For your added convenience our Delivery Service opens early (7:00 am) and closes late (11:00pm). We understand that traveling in the mountains can be difficult and unpredictable. If you’re experiencing delays or need to make special arrangements, please call your local office directly and we will do our best to accommodate you.

How do I make a reservation?

There are 3 easy ways to make a ski rental reservation with Black Tie:
1. Online – where our state-of-the-art reservation system is both easy to use and secure.
2. Call our Banff location directly and let one of our professional staff walk you through the process.
3. Email – you can call or email us and we will send you the form. Just fill it out and fax it back.

How do you select my equipment?

Our state-of-the-art reservation system and our professionally trained rental techs use the information you provide to select the best possible equipment to suit your needs. If by chance the boot or ski is not suitable, we carry a full back stock in our vans that are parked right outside.

What if I have a problem with my equipment?

In the rare event that something happens with your equipment we are just a phone call away. Our rental techs can meet you in no time back at your accommodation or at the base of the mountain with a replacement and will get you back on the slopes in a flash.

What happens if I have to re-schedule my fitting?

In the event that you cannot make your scheduled delivery time, simply call our reservation office and we will work with you to re-schedule your reservation. We can re-schedule your delivery for later that day or for first thing the next morning to ensure that you will be on the slopes for fresh tracks. Living in the mountains, we are very accustomed to delays in flights or other circumstances.

How do I qualify for Kids Rent Free?

To qualify for our KRF packages your child must be 12 years of age or under. 1 child will rent free with each 5 day adult rental. Limited to 2 children per reservation.

Do you rent helmets?

Yes, we rent Atomic and Salomon helmets for all ages and sizes. They are safe, warm, and stylish, and you can request them when making your reservation.

What does the Damage Waiver cover?

An optional damage waiver is available and covers damage to equipment caused by normal wear and tear incurred while skiing. It does NOT cover damage due to NEGLIGENCE, THEFT, OR LOSS. If you are skiing on our Demo or All Mountain Package, we strongly recommend selecting the damage waiver.

What if I have my own boots?

If you have your own boots, you can deduct $7 per day from the cost of your package. Please specify when making your reservation that you have your own boots and select a “ski only” package.

Individually owned and operated?

To make sure each and every guest receives the highest levels of service and personal attention all Black Tie Ski Rentals locations are locally owned and operated. Chances are the owner is the one fitting your boots!

How many people do I need for a group?

Traditional groups start at 15 people, and you should contact your desired location directly to discuss any group discounts that may be applicable.

Will I get a refund if I want to take a day off in the middle of my trip?

No, renting skis is like renting a car: if you have your equipment for 5 days and you only use it for 4, you still need to pay for the entire rental period